Terms of service

HavenLab operates an eCommerce platform offering lifestyle, comfort, and wellness products. These Terms apply to all users of the site, including browsers, customers, and merchants.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a legal guardian
You will use our products and services for lawful purposes only

3. Products & Services

All products are subject to availability
We reserve the right to limit quantities or discontinue any product at any time
Product descriptions and pricing may change without notice

We strive for accuracy but do not guarantee that all product information is error-free.

4. Orders & Payments

By placing an order, you agree to provide accurate and complete information
Payments must be authorized before orders are processed
HavenLab reserves the right to cancel or refuse any order at our discretion

5. Shipping & Delivery

Shipping times are estimates and may vary due to external factors
HavenLab is not responsible for delays caused by carriers or customs
Risk of loss passes to the customer upon delivery

6. Returns & Refunds

Returns and refunds are governed by our Refund Policy
Items must meet eligibility requirements to qualify for returns
HavenLab reserves the right to deny returns that do not comply with our policy

7. Intellectual Property

All content on this website—including logos, images, text, and designs—is the property of HavenLab and is protected by copyright and trademark laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Prohibited Uses

You agree not to:

Use the website for unlawful or fraudulent purposes
Attempt to hack, disrupt, or compromise the site
Upload malicious code or harmful content
Violate any applicable laws or regulations

9. Limitation of Liability

HavenLab shall not be liable for:

Any indirect, incidental, or consequential damages
Losses resulting from misuse of products
Issues caused by third-party services (e.g., payment processors or shipping carriers)

All services and products are provided “as is” without warranties unless otherwise stated.

10. Indemnification

You agree to indemnify and hold HavenLab harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

11. Third-Party Services

We may use third-party providers for payments, shipping, and other services. HavenLab is not responsible for the actions or policies of these third parties.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to such data practices.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

14. Changes to Terms

HavenLab reserves the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.