Refund policy

At HavenLab, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The item was received damaged, defective, or incorrect
  • The request is made within 7–14 days of delivery
  • The item is unused and in its original packaging (where applicable)

Non-returnable items may include:

  • Personal use items (for hygiene reasons)
  • Final sale or clearance items
  • Gift cards

2. Return Process

To initiate a return:

  1. Email us at hello@havenlab.store with your order number
  2. Include photos or videos as proof (if item is damaged or incorrect)
  3. Our team will review your request within 1–3 business days

If approved, you will receive instructions on how to return your item.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval status
  • If approved, refunds will be issued to your original payment method within 5–10 business days

4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, contact us with proof and we will assist you promptly.

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, contact us for support

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

7. Order Cancellations

  • Orders can be canceled within 12–24 hours of purchase
  • Once an order has been processed or shipped, it cannot be canceled

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photo or video evidence
  • We will offer a replacement or full refund at no additional cost

9. Non-Delivery

If your package does not arrive within the estimated timeframe:

  • Please contact us for assistance
  • We will investigate and offer a suitable resolution (replacement or refund where applicable)

10. Contact Us

For any return or refund inquiries, contact us:
Email: hello@havenlab.store

HavenLab – Shop with Confidence. We’ve Got You Covered.